Trust or Distrust: The Effect of Facial Emotion and Trustworthy Behavior on Trust Decision-Making

Who do you trust? The impact of facial emotion and behaviour on decision making.

During social interactions, we use available information to guide our decisions, including behaviour and emotional displays. In some situations, behaviour and emotional displays may be incongruent, complicating decision making. This study had two main aims: first, to investigate the independent contributions of behaviour and facial displays of emotion on decisions to trust, and, second, to exam...

Trust, Distrust, and Power

Trust Incident Account Model: Preliminary Indicators for Trust Rhetoric and Trust or Distrust in Blogs

This paper defines a concept of trust incident accounts as verbal reports of empirical episodes in which a trustor has reached a state of positive or negative expectations of a trustee’s behavior under associated risks. Such expectations are equated to trust and distrust, correspondingly, and present a sharp contrast with hypocritical use of trust rhetoric with ulterior motives such as an attem...

Trust and Distrust as Determinants of Online Consumer Behavior

The present paper represents work in progress, the goal of which is to further our understanding of the process through which people come to trust an e-commerce web site enough to engage in a transaction. Following a brief literature review, the authors will examine the role of person-centered mediating factors in the decision to trust or not to trust an e-commerce site. Specific constructs, su...

Trust Decision-Making with Controls

Modern multi-organisational coalitions are capable of bringing diverse sets of capabilities, assets and information sources to bear on complex and dynamic operations. However, the successful completion of these operations places demands on the trust between coalition partners. When it is necessary to rely on other partners, decision-makers must be able to make rapid and effective trust assessme...